Customer Service Plans in Action
Listening to our customers' feedback has been an integral part of shaping our priorities for 2014. Our priorities this year are to be more customer-focussed, be consistently responsive, and to maintain effective relationships internally and with our clients. We've already made great strides in these areas, with our most recent client satisfaction survey results showing an increase in customer satisfaction from 6.1 to 7.2. We aim to build on this through our plans for a series of upcoming customer service improvement initiatives.
Next Stage of Payroll Reform Approved
Transformation will soon be underway in Payroll Services, following Cabinet's approval of the next stage of our Payroll Reform strategy. The strategy will see an upgrade and consolidation of the CHRIS Human Resource Management System, the main payroll processing system used within government. Thirty payroll databases will be consolidated in this process, which will bring savings and efficiencies, as well as provide future benefits for employees when transferring between agencies.
Small Businesses Can Claim Interest
You may have heard that the Late Payment of Government Debts (Interest) Act 2013 ("the Act") came into effect on 17 February 2014. The Act allows small business vendors (under specific criteria) to claim penalty interest from some government agencies for invoices paid outside of the standard 30 day terms. To help vendors and agencies understand the new legislation, we have developed a number of tools and reference materials.