Succession Planning Supports Service Continuity
Government Service Group is planning ahead to meet future staff resourcing needs through a Strategic Recruitment Program. The program is designed to assist in service continuity enhancements through the retention of knowledge and skills, and promotes a clear career path for employees.
Sound Financial Accounting Practices Acknowledged
The Auditor-General's recent report provided commentary on the progress of the Shared Services reform program, with Part A of the report outlining a clearer picture of Shared Services SA's savings achievements to date.
Second Client Satisfaction Survey
The second Client Satisfaction Survey will be issued this month. In response to our Client Survey conducted in April this year, we made a commitment to meet with client agencies to share the results, and promised a review of our progress in delivering better customer service in November.
Annual Pricing Reviews Determine Budget Adjustments
Shared Services SA's review of baseline or forecast volumes is undertaken annually with input from agencies an important part of the process. The outcome of this review, along with the identification of efficiency benefits through reform projects, determines unit price setting and budget adjustments.