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Track your payroll requests with MyPayroll

Need a status update on a payroll request you have submitted? Try MyPayroll, the online tool that enables payroll customers to track the status of any new starter, transfer or termination requests submitted to Payroll Services.

There is also a wealth of payroll tips and resources available on the Shared Services SA website relating to pay, cut-off times, payment summaries, leave, CHRIS 21 and so much more.

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Call Shared Services SA on one central phone number

From 4 January 2016, Shared Services SA will have one central phone number (846 21333) for:

  • Payroll Services
  • Accounts Payable
  • Accounts Receivable
  • Systems Support (HRMS, Basware/e-Procurement, Masterpiece).

The shift to one central phone number will give customers easier access to all services, needing only the one phone number instead of multiple agency specific numbers.

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CHRIS 21 is ready to go live

On 14 December 2015, the first group of public sector employees will transition from Human Resource Management System CHRIS 5 to CHRIS 21. This group includes all employees from the following agencies:

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MyInvoice to be optimised for mobile devices

The online tool that enables vendors to quickly check the status of their invoice payments, MyInvoice, will soon be available on the Shared Services SA website.

Along with a new look and feel, navigation and accessibility will be improved to provide an optimised experience for tablet and smartphone users in the New Year.

This improved user experience allows vendors to easily check the status of their invoice on the go and also access useful Accounts Payable information.

Restoring our financial systems

In 2015-16 and beyond, Shared Services SA will undertake a suite of reform projects to help standardise and refresh a range of financial systems, processes and practices across Accounts Payable, Accounts Receivable and Financial Services.

The Financial Services Reform Program includes the execution of several projects that will:

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AskPayroll – a quick and convenient way to get in touch with Payroll

AskPayroll is a new online form that’s a convenient way to send an enquiry to Payroll Services.

AskPayroll is accessible via the Shared Services SA website, collecting key information that is often missing from a customer’s initial enquiry via email or voice message. This tool enables Payroll Services to assess key information when responding to the enquiry.

AskPayroll also provides an alternative contact method for customers unable to telephone during business hours.

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Improving the management of complaints and feedback

Shared Services SA has recently rolled out a new Complaints Management Framework to standardise how complaints and feedback are managed across the business.

The new approach will better assist customers to escalate pressing issues that they feel have not been addressed adequately whilst giving Shared Services SA a service recovery opportunity.

The Complaints Management Framework aims to improve customer satisfaction and outlines:

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Country Health SA pay cycle alignment completed

Recently, over 4,500 Country Health SA employees had their pay cycles successfully aligned in preparation for the implementation of CHRIS 21, the public sector’s future Human Resource Management System.

The complex transition was well managed by the CHRIS 21 Project Team with support from Payroll Services and SA Health.

View the latest project update detailing progress with system testing and the development of training materials.

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