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Living the digital by default dream

Government Services Group Executive Director, Chris Oerman, shares his views on the organisation’s digital progress to date and the future initiatives that will lay the foundation for seamless transactional services.

I recently came across media coverage highlighting the progress Service NSW was making in its quest to modernise and deliver government services with the technology that customers expect.

eftpos terminal

Reforming government payment options

The Purchase Card Management System (PCMS) reform project is now in the procurement phase and implementation will begin in 2015.

The project will help provide agencies with better controls and visibility over expenditure and is an initiative identified following the recommendations of the ‘Payment of Accounts Review’ approved by Cabinet in October 2012.

customer service officer

Renewing our customer service principles

We have recently updated our customer service principles to reflect our changing landscape and dedication to improved customer service.

These principles outline how we will interact with our customers, how we will work with our clients, what kind of services we will provide and our commitment to continuous improvement.

Australian currency

Upgrading the state’s payroll system

Over the next three years, Government Services Group will be upgrading the State Government’s main payroll system from CHRIS 5 to CHRIS 21 and undertaking a range of standardisation and consolidation activities. 
This upgrade ensures that public sector employees are paid using a supported and contemporary Human Resource Management System that will have increased functionality and many other benefits for employees.

What are the benefits of updating the payroll system?


Demerit point total now available via EzyReg

A new feature is now available for EzyReg Account holders to view their current demerit point total online. With the new Demerit Point Enquiry tool, you can also view current offences and licence status information for free.
It’s a great self-service feature that is secure, convenient and easy to use.
Create your EzyReg Account 

Service Design and Operating Level Responsibilities

Over the coming months, Shared Services SA will be consulting with client agencies to review the documents that outline our services. 
The updated Service Design and Operating Level Responsibilities documents will more clearly outline the service components and relevant roles and responsibilities between Shared Services SA and state government agencies. 
Consultation sessions have started to update documentation that covers Accounts Receivable, Payroll Services and Financial Accounting services.
deckchairs and umbrella on the beach

Retention leave payments processed

Since 1 July 2013, eligible public sector employees have been able to convert their retention leave accrual into a monetary amount.

Shared Services SA processes these payments each financial year by the nominated deadline of the employee’s last pay in September 2014.

It’s important to note that next financial year, the accrual available for conversion will increase from three to four days (pro rata for part time). 

A total of 1,415 applications were submitted this year by the 31 August deadline.

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What’s new in procurement?

If you are involved in designing projects, sourcing business solutions or purchasing goods and services within the public sector, you’ll need to be aware of the new requirements set to help support local businesses.
Guidelines issued by the Office Industry Advocate (OIA) and the State Procurement Board include a South Australian Industry Participation Policy, an Employment Contribution Test and  Single Source Procurement approvals that support: “State Government Agencies + Local Business = Partners in driving Economic Development”.
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