customer service officer

Customer Service Plans in Action

Listening to our customers’ feedback has been an integral part of shaping our priorities for 2014.

Our priorities this year are to be more customer-focussed, be consistently responsive, and to maintain effective relationships internally and with our clients. We’ve already made great strides in these areas, with our most recent client satisfaction survey results showing an increase in customer satisfaction from 6.1 to 7.2.

We aim to build on this through our plans for a series of upcoming customer service improvement initiatives.

our values

Unveiling Our New Values

Our new organisational values have been launched and are guiding us in providing better services for a better state. Our new values align with our common Government Services Group objectives and strengthen our commitment to customer service.

We will:

  • Show We Care
  • Build Trusted Relationships
  • Deliver Results
  • Strive to be Better.

Read more about Our Values.

Office workers in front of PC

Next Stage of Payroll Reform Approved

Transformation will soon be underway in Payroll Services, following Cabinet’s approval of the next stage of our Payroll Reform strategy. The strategy will see an upgrade and consolidation of the CHRIS Human Resource Management System, the main payroll processing system used within government. Thirty payroll databases will be consolidated in this process, which will bring savings and efficiencies, as well as provide future benefits for employees when transferring between agencies.

Screen with spreadsheet

Small Businesses Can Claim Interest

You may have heard that the Late Payment of Government Debts (Interest) Act 2013 (“the Act”) came into effect on 17 February 2014. The Act allows small business vendors (under specific criteria) to claim penalty interest from some government agencies for invoices paid outside of the standard 30 day terms. To help vendors and agencies understand the new legislation, we have developed a number of tools and reference materials.

The My Invoice website had been updated to include:

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Fresh look for

South Australia’s gateway to SA Government information and services – the ‘’ website – has recently had a makeover. The website now has improved navigation, is compliant with accessibility standards and is mobile and tablet compatible – making it even easier for you to access important government information.

Visit the new look website.

eNotice reminder

eNotice registration renewal reminder service

eNotice is the South Australian government's motor vehicle registration renewal reminder service which allows you to receive an email or SMS reminder message 1 day and/or 7 days before your motor vehicle registration is due to expire.

Find out more at

fact sheets

New fact sheets on each GSG line of business

Government Services Group recently published a set of fact sheets outlining the role of each line of business. These fact sheets are available for download or viewing, via the links below:

Workers in front of whiteboard

Reform of the Accounts Payable Function

The centralisation of the South Australian Government's Accounts Payable function has enabled significant transformation of the processing of accounts for Government agencies, their service providers and the SA community. View the following video to learn more about the new streamlined process and how it is improving invoice payment times.

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