MyInvoice status definitions

The MyInvoice search functionality tracks the status and expected time frames of invoice payments in progress and invoices paid within the last 90 days  

Whilst standard payment terms are 30 calendar days, the majority of invoices are paid in much shorter time-frames

Troubleshoot the status of invoices 

  • View the list of SA Government agencies to determine if the Agency you are supplying uses our system

  • Allow 5 business days for your invoices to be received and scanned into our system

  • If your invoice has been sent directly to a Government Agency, there may be delays in forwarding the invoice to Shared Services for processing
    (duplicate invoices also interrupt our processing)

  • MyInvoice search returns "Status Unavailable" - this means the status of your invoice cannot be viewed via MyInvoice (refer below)
     

Explanation of Status Unavailable 

There are certain invoices where a search returns "Status  Unavailable" ...in MyInvoice

  • Building maintenance and facilities management invoices for the Department for Planning, Transport and Infrastructure

  • Property maintenance, council and water rates invoices for the South Australian Housing Trust

  • Work cover and workers compensation invoices for all Government Agencies

  • Enquire directly with the agency

What you won't be able to track and view

  • The agency you supplied goods/services are outside our system
  • Invoices older than 90 days

  • Credit Notes

  • Cancelled invoices

  • Reimbursements 

  • Foreign payments

  • Urgent manual payments