Escalation contacts


Use this page to learn about our escalation process and contacts

If attempts to resolve an issue with the appropriate Service Delivery team members are unsuccessful, the issue should be escalated to appropriate Team Leader and or Manager in the first instance.

Contact details for escalation to Team Leaders/Managers 

If the issue remains unresolved, the next escalation point is the Director.​​ 

We understand that mistakes happen and errors occur despite our best efforts, if you are dissatisfied with the service you received from Shared Services SA, you can contact us to provide feedback or a lodge a complaint with us.