Shared Services SA provides a payroll service on behalf of South Australian Government agencies by efficiently processing:

  • all salary payments
  • allowance and deduction targets
  • timesheets and leave forms
  • contract variations.

Payroll Services also administer the addition of new employees on to the payroll system, updating employee's personal details, transferring employees between agencies and processing an employee's termination payments following their resignation.

For more information, please refer to the links below:

Payroll systems

There are a range of Human Resource Management Systems (HRMS) used across the public sector. Some of these include CHRIS 21, Empower and Valeo.

Shared Services SA provides system support for CHRIS.

Within the HRMS kiosk, some employees can apply for certain types of leave, view leave history and balances, view pay history details and update their personal details including bank account details.

Each agency may have different systems and procedures in place with varying levels of functionality. A link to access your specific HRMS is likely to be available via your intranet. Contact your agency HR team to find out more.

Temporary, labour hire and contractor employees will have other arrangements in place.

For more information:

  • View the HRMS documents library (statenet access required) for HRMS user forms, CHRIS manuals, how to videos and HRMS procedures. This includes more complex information for HR administrators of CHRIS.
  • Contact HRMS Systems Support.


Payroll enquiries

Make a payroll enquiry

Refer to the Payroll Services contact page to view agency specific contact details.

To escalate your payroll enquiry, please contact the relevant Team Leader for your agency (statenet access required).

Make a CHRIS KIOSK / HRMS system support enquiry

Refer to the Business Systems page to view contact information for HRMS system support.

Sending documentation

Electronic document submission via email is the preferred method for submitting pay related documentation to Payroll Services. Please note there are specific email addresses for sending timesheets, leave forms and employee contract information.

Find the relevant documentation email address for your agency via the Payroll Services contact page.


Complaints and Feedback

We understand that mistakes happen and errors occur despite our best efforts. If you are dissatisfied with the service you received from Shared Services SA, you can lodge a complaint with us.

Complaints and Feedback