​Pay Types 

There are three main Pay Types:

  1. Auto Pay (A1 or A2)
  2. Rosters (R1 or R2)
  3. Manual Timesheets (T1 or T2).

You can determine your Pay Type within HR21 Self Service. Once logged in, navigate to the payroll menu and select the Net Pay Bank Details option. Your Pay Type will then be displayed on screen.

1. Auto Pay (A1 or A2)

Employees in this pay type generally work pre-determined hours and are paid these hours automatically each fortnight.

Your agency HR and manager are responsible for setting up new employees and supplying the information Payroll Services needs to process your pay in line with pay cut-off timeframes.

If you need to change your hours of work, assume higher duties/temporary assignment or have a contract change, consult your manager and agency HR. You must then submit a completed Employment Management Form (HR02) authorised by an appropriate delegate(s) to Payroll Services via your agency nominated documentation email address.

If you are an SA Health employee, use the True Auto Pay Guide to determine if you are a True or Not True Auto Pay employee. This will determine if you are required to submit timesheets or claims forms (intranet access only) for payment. 


  • Please note it is important to submit paperwork well in advance as you could be under or overpaid as a result of missing pay cut-off timeframes.
  • Please do not submit a timesheet or claims form before your pay period end date.

2. Rosters (R1 or R2)

Employees in this pay type use a non-fixed roster and are paid according to the information held within the time and attendance system e.g. ProAct (SA Health) and Kronos (DHS/DCP). Data from the time and attendance system is submitted to Payroll Services each fortnight for processing in line with pay cut-off timeframes.

If there is a variation in what you expected to be paid, review your timesheet with your manager. If the timesheet was incorrect, your manager must submit an amended timesheet which will be corrected in the next available pay through an electronic file load.

There is no need to submit leave forms (including medical certificates) to payroll other than for the following leave types:

  • Long Service Leave
  • Parental Leave (includes Maternity, Parental and Adoption)
  • Purchased Leave
  • Pay In Advance Leave (full fortnights only)

EFT requests are processed through the rostering system and made via the relevant rostering administrator.

SA Health employees can refer to their intranet for more information.

3.    Manual Timesheets (T1 or T2)

Employees in this pay type submit manual timesheets to Payroll Services that record the actual hours worked, penalties/allowances and any leave taken for the pay period. Payroll Services processes the submitted timesheets in line with pay cut-off timeframes for payment.

It is important that timesheets are submitted in a timely manner for processing.

Please do not submit a timesheet before your pay period end date.

If a timesheet is not received, payment will not be made.

Pay Rates

You can view current agreements, awards, standards and guidelines applicable to your employer from the Department of Treasury and Finance website.  

If you have an enquiry about your rate of pay, speak to your manager or agency HR department in the first instance.

Enterprise Agreements and Awards

Legislation, enterprise agreements and industry awards determine your entitlements and work conditions. You can view the current agreements applicable to your employer from the Department of Treasury and Finance website.

When an enterprise agreement is revised, Payroll Services will process new salary rates and allowances, and any arrears associated with the new enterprise agreement/award as soon as practicable. Generally, this occurs in the pay 8 weeks following ratification by the Industrial Commission.

Payroll Services informs your agency HR department of processing timeframes in advance.


Pay Cut-Off Timeframes

Timesheets, leave and payroll paperwork must be received before scheduled pay cut-off timeframes to enable sufficient time for payroll processing before pay day.

Timesheet and leave information includes:

  • WorkCover Payments
  • Sick Leave
  • Annual Leave
  • Special Leave With Pay
  • Special Leave Without Pay
  • Maternity Leave
  • Sick Leave Without Pay
  • Long Service Leave
  • Long Service Leave Half Pay
  • Leave Paid in Advance.

Other payroll paperwork includes:

  • New Starter Set-Up
  • Position Changes
  • Roster Set-Up
  • Position Reclassification
  • Bank Account Changes
  • Tax Declaration Changes
  • Name/Address Changes
  • Increments
  • Appointment Changes
  • Variation in Hours
  • Additional Duties
  • Higher Duties
  • Enterprise Agreements
  • Allowance Changes
  • Salary Sacrifice or Salary Sacrifice Refunds
  • Purchased Leave
  • Superannuation Changes
  • Deduction Changes (except overpayment recovery).

Pay cut-off timeframes may vary for Public Holiday periods.



Your payslip shows a summary of the payments you have received for that pay and the current financial year. This includes some of your leave entitlements, deductions, taxation and superannuation contributions.

By default, payslips are delivered electronically and are available online via HR21 Self Service.

The layout and content of your payslip may differ depending on your agency.

Manual payslips for employees with access to HR21 are only available via request, subject to manager and agency HR approval. 


Public Holidays

View public holidays on the Safework SA website


Update bank account details

You can change your existing bank account details or have your pay disbursed to more than one bank account in HR21 Self Service. View how to update your bank details in HR21.

If you do not have access to HR21, you can submit a request via email to your payroll enquiry team address with the updated information.

To ensure timely processing, you should submit your request at least two weeks prior to the pay cut-off timeframes.

You will experience delays in receiving your pay if you close a bank account without advising Payroll Services of a change in your details.



A deduction is an amount taken out of your salary, usually on an ongoing basis. Deductions can only be made from your salary if it is permitted by your award or enterprise agreement, authorised in writing and/or allowed under other legislation.

The following deductions can be setup and modified within HR21 Self Service:

  • Health/Life Insurance
  • Additional Bank Accounts
  • Extra Tax
  • Union Fees
  • Professional Associations
  • Charities
  • Social Club.

The following deductions can be viewed within HR21:

  • Salary Sacrifice (Maxxia)
  • HECS/HELP Repayments
  • Superannuation.

To setup a deduction not listed above, please email your request along with the relevant agency authority form detailing the deduction amount to your payroll team’s documentation email address.


Salary packaging

Salary sacrifice, also known as salary packaging, is an arrangement under federal tax law that allows you to forgo part of your future income in return for your employer providing you with benefits of a similar value.

The Government of South Australia's salary sacrifice arrangements are coordinated by the Commissioner for Public Sector Employment's office, and delivered by Maxxia.

Super SA is an alternative provider.

SA Government Salary Sacrifice Arrangement (SAGSSA)

Maxxia is required to ensure SA public sector employees are educated about salary sacrifice in order to inform each public sector employee's decision about participation (or otherwise) in SAGSSA.

Maxxia provides regular onsite information sessions, emails, one-on-one personal consultations and a dedicated website for SA public sector employees.

You should seek appropriate independent legal, financial or other professional advice before entering into a salary packaging arrangement.

Once you choose to use SAGSSA, you enter into an agreement with Maxxia to deliver all your arrangements.

Maxxia's responsibilities include the design, establishment and administration of the salary sacrifice arrangement on your behalf, including:

  • package set up
  • processing deductions with payroll
  • facilitating benefit payments to third parties
  • required taxation and compliance reports
  • customer support and dispute resolution.

You pay an administration fee to Maxxia for these services.

For further information, contact Maxxia on 1300 123 123 or visit maxxia-sagov.com.au


Superannuation and Tax

Refer to the Australian Taxation Office website for the latest information about:

  • Reportable employer superannuation contributions
  • Medicare Levy
  • PAYG Withholding Tax.