Request Basware CG password reset

Basware will automatically lock access if you incorrectly enter your password more than three (3) times

Getting started

Current Generation Basware (CG) 

Our Systems Support team will Basware (CG) passwords for: 

  • SA Health: Invoice Processing module

  • SA Govt: Purchase Management and Invoice Processing modules

A change of password applies to all your Basware (CG) logins

How to

Reset your Basware (CG) password

  1. Contact Systems support 

    • On the lock out message screen, click 'Contact Systems Support' link


    • Navigate to the 'Get in touch' section on this page, select your Agency from the drop-down to view contact details

  2. Systems Support will validate your access request and provide you with a temporary (single use) password via email

  3. When you access Basware CG login screen, you will be prompted to set a *new password


Refer to Current Generation Basware (CG) Support Materials to assist you to learn more about Basware CG including how to navigate, change passwords, access user settings and nominate back-up persons.

Get in touch