Request Basware password reset

Basware will automatically lock access if you incorrectly enter your password more than three (3) times

Getting started

New Generation Basware (NG)

Current Generation Basware (CG)

There are two distinct New Generation Basware (NG) login options.

  • Single Sign-On (SSO)

  • Login and Password system link

Our Systems Support team reset current generation Basware (CG) passwords for: 

  1. SA Health (Invoice Processing)

  2. *SA Govt (Purchase Management and Invoice Processing)

If you are unsure which option you use - contact your agency ICT Service Desk *A change to a password impacts all your Basware user logons


How to

Reset your New Generation Basware (NG) password

Reset your Current Generation Basware (CG) password

  1. Single Sign-On (SSO) users access New Generation Basware (NG) instructions
  1. On the lock out message, click the link on the lock out screen to contact Systems Support, or navigate to the 'Get in touch' section on this page, select your Agency from the drop-down to view contact details

  2. Contact Systems Support

  3. Systems Support will validate your access and reply via email with a temporary (single use) password

  4. When you access Basware you will be prompted to set a *new password

Refer to New Generation Basware (NG) Support Materials to assist you to learn more about Basware NG including how to navigate, change passwords, access user settings and nominate back-up persons. Refer to the Current Generation Basware (CG) Support Materials to guide you through the basic processes to use Current Generation Basware (CG) Purchase Management and Invoice Processing systems. 


Get in touch