User Access to HR21


Starting a new job - Your agency will notify Shared Services SA that a new employee has started work.

Getting started

Once you have commenced working, your pay details, contact details are accessed on this site, Home page | Quick access | Payroll - Access your Payroll System.

Your payroll system (HR21) can be accessed from the links provided.  

The HR21 payroll system has the following self-service functionality:

  • access your personal details from any Internet-enabled device in Australia

  • gain more control over updating your personal payroll information

  • receive payslips

  • update personal and banking details

  • set up voluntary deductions

  • view and generate payment summaries prior to 2020/21 financial year.

For a full list of functions with instructions view HR21 QRG

How to

When you start a new job, access to HR21 is initiated as part of your new starter process.  

If you are experiencing difficulty with access or setting up your initial password, follow the instructions below:

  1. Use the 'Get in touch' section on this page
  2. Use the drop-down  to select your agency
  3. The contact details will display


Our Payroll Services - Customer Support teams provide advice and support.