Services

• Access HR21 self-service

  Links and support materials to assist employees to access HR21 self-service

• Apply for a purchase card

  Apply for a purchase card and access to the reconciliation system

• Apply for Paid Parental Leave

  Apply for Paid Parental Leave (CPPL) 

• Apply for Retention Leave

  Use this page to find out about eligibility for Retention Leave and how to apply

• Approve Employee Reimbursement Request (Basware)

  Approve transactions such as employee expense reimbursements, meal allowances and grant payments 

• Bonafide and Leave Return Certificates

  Managers and Administration staff can use the Bonafide and Leave Return Certificate guide to access and approve the Bonafide and Leave Return Certificate reports

• Check leave balances

  Find and view accrued leave balances and estimate future entitlements

• Claim additional hours, TOIL, Flexi

  Submit Payroll Claims form on a fortnightly basis (Autopay-type / part-time employees, FLEXI/TOIL) for payment

• CommBiz support

  Make a CommBiz Support enquiry

• Contact payroll teams

  We are here to help - use the 'Get in touch' area to view Payroll, General Enquiries contact information

• Create or amend vendor/payee details

  Agencies are required undertake the required validation checks prior to submitting forms to Accounts Payable

• Customer engagement activities

  We’re always looking for ways to make it easier for customers to do business with us. If you’d like more information, or have questions or feedback about any of these meetings or our engagement approach, please email CustomerService@sharedservices.sa.gov.au.

  If you would like to be part of these forums, contact your Agency.

• Dispute an invoice payment and late payment of invoices

  Find relevant links related to disputed invoices 

• Employee reimbursement request

  Follow the process above and your reimbursement will be in your nominated bank account in the quickest possible time

• How to streamline my payment

  See how you can meet standard formatting requirements to streamline invoice payments

• Income statements

  Income Statements can be accessed at any time throughout the year through ATO Online services, via myGov.

• Know your pay type

  Auto pay, Rosters and Manual timesheets are vital to processing payroll.

• Launch Current Generation Basware (CG)

  Information and resources to set-up your access Basware Current Generation (CG)

• Launch New Generation Basware (NG)

  Information and resources to set-up your access to New Generation Basware (NG)

• Launch Purchase Card - Expense Manager System

  Access to the ANZ Expense Manager and ExpenseMe applications allows purchase card holders to manage their accounts and reconcile transactions

• Learn about our Customer service guarantee

  Your feedback is important to us, tell us what you think using the Feedback button

• Make a complaint

  Help us improve by reporting a problem with a service 

• Manual Payment Request Forms - Accounts Payable

  Details on how to make a request for a Manual Payment.

• Masterpiece support

  Make a Masterpiece support request

• Modify or cancel a purchase card

  Use the forms to modify or cancel a purchase card

• My bank and pay deductions

  View, add, modify your bank and deduction details 

• My payslip

  Generate and view payslips

• Pay calendar and cut-off times

  View the pay calendar and cut-off time frames for your agency

• Register and reset HR21 access

  Register and reset HR21 access

• Register for HR21

  HR21 online registration and Multi-Factor authentication (MFA) ensures we provide secure access to users

• Register for HR21 self-service

  Find out about employee access to HR21 self-service 

• Register my business

  In order to receive invoice payments, you will need to be set up as a vendor within our system

• Report a lost, stolen or compromised card

  Reporting a card lost or stolen is as easy as contacting ANZ on 1800 033 844

• Request access HR reports (Webfocus)

  Apply to access HR reports (WebFocus) in HR21

• Request access to CHRIS21

  Request access to CHRIS21

• Request Basware CG password reset

  We've all forgotten our passwords, our Systems Support team is here to assist

• Request Basware NG password reset

  We've all forgotten our passwords, our Systems Support team is here to assist

• Salary overpayment

  Overpayment process, recovery, contact details

• Send pay-related documentation

  Payroll Services strives to pay in accordance correctly completed timesheets, claim and leave forms as authorised by Managers/delegates - saving time and minimising delays 

• Send receipts for purchases

  Your receipts will appear in ANZ Expense Manager System (EMS) by following the details on this page

• Submit a change request

  The submission of a change request form assists our teams to manage the potential impact of change on our people, processes, systems, other customers and costs

• Submit a request for change (systems)

  A completed request for change systems requires authorisation to ensure adequate change controls and to minimise the risk of change occurring outside of Agency and Shared Services SA objectives and priorities

• Submit COVID-19 Leave/Payment forms

  Submit COVID-19 leave/payment forms

• Submit CPPL application

  Agency HR support the CPPL application and submission process

• Submit your feedback

  We value your feedback

• User access-Basware CG

  Request user access to Basware CG (Current Generation)

• User access-Basware NG

  Request access to Basware NG (New Generation)

• Verify and approve Purchase Cards

  Support materials and quick reference guides to get you on your way to verify and approve ANZ EMS transactions

• View Invoice payment runs

  View your agency's approved invoice - payment run schedule and request an urgent payment

• Voluntary Separation Package

  Learn about VSP offers and processes