Services
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Access HR21 self-service
Links and support materials to assist employees to access HR21 self-service
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Apply for a purchase card
Apply for a purchase card and access to the reconciliation system
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Apply for Paid Parental Leave
Apply for Paid Parental Leave (CPPL)
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Apply for retention leave
Use this page to find out about eligibility and how to apply for retention leave
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Approve Employee Reimbursement Request (Basware)
Approve transactions such as employee expense reimbursements, meal allowances and grant payments
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Bank details and pay deductions
View, add, modify your bank and deduction details
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Bonafide and Leave Return Certificates
Managers and Administration staff can use the Bonafide and Leave Return Certificate guide to access and approve the Bonafide and Leave Return Certificate reports
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Check leave balances
Find and view accrued leave balances and estimate future entitlements
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Claim additional hours or TOIL/Flexi
Submit Claims forms on a fortnightly basis (Autopay-type / part-time employees), and FLEXI/TOIL for payment
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CommBiz support
Make a CommBiz Support enquiry
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Contact payroll teams
We are here to help - use the 'Get in touch' area to view Payroll, General Enquiries contact information
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COVID-19 Provisions for leave
Submit a leave application form for COVID-19 Payment in Lieu of Leave Application form
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Create or amend vendor/payee details
Agencies are required undertake the required validation checks prior to submitting forms to Accounts Payable
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Customer engagement activities
We’re always looking for ways to make it easier for customers to do business with us. If you’d like more information, or have questions or feedback about any of these meetings or our engagement approach, please email CustomerService@sharedservices.sa.gov.au.
If you would like to be part of these forums, contact your Agency.
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Employee reimbursement request
Follow the process above and your reimbursement will be in your nominated bank account in the quickest possible time
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FAQs - Dispute an invoice payment and late payment of invoices
Find relevant links related to disputed invoices
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How to view my Payslip
View and generate payslips
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Income Statements
The introduction of Single Touch Payroll reporting means you are able to see your year-to-date income, the tax that has been withheld from your pay
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Know your pay type
Auto pay, Rosters and Manual timesheets are vital to processing payroll.
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Launch Current Generation Basware (CG)
Information and resources you need to set-up your access Basware Current Generation (CG)
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Launch New Generation Basware (NG)
Information and resources you need to set-up your access to New Generation Basware (NG)
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Launch Purchase Card - Expense Manager System
Access to the ANZ Expense Manager and ExpenseMe applications allows purchase card holders to manage their accounts and reconcile transactions
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Learn about our Customer service guarantee
Your feedback is important to us, tell us what you think using the Feedback button
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Make a complaint
We value your feedback and enquiries.
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Masterpiece support
Make a Masterpiece support request
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Modify or cancel a purchase card
Use the forms to modify or cancel a purchase card
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Overpayments
Recovery of overpayments
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Pay calendar and cut-off times
View the pay calendar and cut-off time frames for your agency
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Register and reset HR21 access
Register and reset HR21 access
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Register as new supplier
In order to receive invoice payments you will need to be set up as a vendor within our system
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Register for HR21
HR21 online registration and two-factor authentication (2FA) ensures we provide secure access to users
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Register for HR21 self-service
Find out about employee access to HR21 self-service
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Report a lost, stolen or comprised card
Reporting a card lost or stolen is as easy as contacting ANZ on 1800 033 844
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Request access HR reports (Webfocus)
Apply to access HR reports (WebFocus) in HR21
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Request access to CHRIS21
Request access to CHRIS21
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Request Basware password reset
We've all forgotten our passwords, our Systems Support team is here to assist
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Send pay-related documentation
Payroll Services strives to pay in accordance correctly completed timesheets, claim and leave forms as authorised by Managers/delegates - saving time and minimising delays
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Send receipts for purchases
Your receipts will appear in ANZ Expense Manager System (EMS) by following the details on this page
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Speed up payment of invoices
It is important that emailed invoices meet standard formatting requirements
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Submit a change request
The submission of your completed change request form enables our teams to manage the potential impact of change on our people, processes, systems, other customers and costs
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Submit a request for change (systems)
A completed request for change systems requires authorisation to ensure adequate change controls and to minimise the risk of change occurring outside of Agency and Shared Services SA objectives and priorities
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Submit CPPL application
Agency HR support the CPPL application and submission process
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Submit your feedback
We value your feedback and enquiries.
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User access-Basware CG
Request user access to Basware CG (Current Generation)
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User access-Basware NG
Request access to Basware NG (New Generation)
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Verify and approve Purchase Cards
Support materials and quick reference guides to get you on your way to verify and approve ANZ EMS transactions
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View Invoice payment runs
View your agency's approved invoice - payment run schedule and request an urgent payment
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Voluntary Separation Package
Learn about VSP offers and processes