Services

• Access HR21 self-service

  Links and support materials to assist employees to access HR21 self-service

• Apply for Paid Parental Leave (CPPL)

  Apply for the Commonwealth Paid Parental Leave (CPPL) federal scheme, providing the basic minimum wage to eligible new parents

• Apply for Retention Leave

  Use this page to find out about eligibility for Retention Leave and how to apply

• Apply to convert Retention Leave to a monetary amount

  Apply to have Retention Leave converted to a monetary amount

• Check leave balances

  Find and view accrued leave balances and estimate future entitlements

• Claim additional hours, TOIL, Flexi

  Submit Payroll Claims form on a fortnightly basis (Autopay-type / part-time employees, FLEXI/TOIL) for payment

• Contact payroll teams

  We are here to help - use the 'Get in touch' area to view Payroll, General Enquiries contact information

• Create or amend vendor/payee details

  Agencies are required undertake the required validation checks prior to submitting forms to Accounts Payable

• Employee reimbursement request

  Follow the process above and your reimbursement will be in your nominated bank account in the quickest possible time

• Income statements

  Income Statements can be accessed at any time throughout the year through ATO Online services, via myGov.

• Know your pay type

  Auto pay, Rosters and Manual timesheets are vital to processing payroll.

• Launch Current Generation Basware (CG)

  Information and resources to set-up your access Basware Current Generation (CG)

• Launch New Generation Basware (NG)

  Information and resources to set-up your access to New Generation Basware (NG)

• Learn about our Customer service guarantee

  Your feedback is important to us, tell us what you think using the Feedback button

• Make a complaint

  Help us improve by reporting a problem with a service 

• My bank and pay deductions

  View, add, modify your bank and deduction details 

• My payslip

  Generate and view payslips

• Pay bills on time

  Late payment interest is automatically applied to undisputed invoices, not paid within 30 calendar days of the date it is received  

• Register and reset HR21 access

  Register and reset HR21 access

• Register for HR21

  HR21 online registration and Multi-Factor authentication (MFA) ensures we provide secure access to users

• Request access HR reports (Webfocus)

  Apply to access HR reports (WebFocus) in HR21

• Request access to CHRIS21

  Request access to CHRIS21

• Request Basware CG password reset

  We've all forgotten our passwords, our Systems Support team is here to assist

• Request Basware NG password reset

  We've all forgotten our passwords, our Systems Support team is here to assist

• Salary overpayment

  Overpayment process, recovery, contact details

• Send pay-related documentation

  Payroll Services strives to pay in accordance correctly completed timesheets, claim and leave forms as authorised by Managers/delegates - saving time and minimising delays 

• Submit COVID-19 Leave/Payment forms

  Submit COVID-19 leave/payment forms

• Submit invoice(s) for payment

  Follow these best practice tips to streamline processing and speed up invoice payments  

• Submit your feedback

  We value your feedback

• View Invoice payment runs

  View your agency's approved invoice - payment run schedule and request an urgent payment

• Voluntary Separation Package

  Learn about VSP offers and processes

• What to include on your invoice

  Here's how to speed up payments by taking advantage of our Purchase Order/Invoice matching software