Services
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Access HR21 self-service
Links and support materials to assist employees to access HR21 self-service
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Apply for Paid Parental Leave (CPPL)
Apply for the Commonwealth Paid Parental Leave (CPPL) federal scheme, providing the basic minimum wage to eligible new parents
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Apply for retention leave
Use this page to find out about eligibility and how to apply for retention leave
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Apply to convert retention leave to a monetary amount
Apply to have retention leave converted to a monetary amount
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Bank details and pay deductions
View, add, modify your bank and deduction details
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Check leave balances
Find and view accrued leave balances and estimate future entitlements
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Claim additional hours or TOIL/Flexi
Submit Claims forms on a fortnightly basis (Autopay-type / part-time employees), and FLEXI/TOIL for payment
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Contact payroll teams
We are here to help - use the 'Get in touch' area to view Payroll, General Enquiries contact information
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COVID-19 Provisions for leave
Submit a leave application form for COVID-19 Payment in Lieu of Leave Application form
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Create or amend vendor/payee details
Agencies are required undertake the required validation checks prior to submitting forms to Accounts Payable
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Employee reimbursement request
Follow the process above and your reimbursement will be in your nominated bank account in the quickest possible time
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How to view my Payslip
View and generate payslips
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Income Statements
The introduction of Single Touch Payroll reporting means you are able to see your year-to-date income, the tax that has been withheld from your pay
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Know your pay type
Auto pay, Rosters and Manual timesheets are vital to processing payroll.
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Launch Current Generation Basware (CG)
Information and resources you need to set-up your access Basware Current Generation (CG)
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Launch New Generation Basware (NG)
Information and resources you need to set-up your access to New Generation Basware (NG)
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Learn about our Customer service guarantee
Your feedback is important to us, tell us what you think using the Feedback button
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Make a complaint
We value your feedback and enquiries.
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Overpayments
Recovery of overpayments
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Pay bills on time
Late payment interest is automatically applied to undisputed invoices, not paid within 30 calendar days of the date it is received
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Register and reset HR21 access
Register and reset HR21 access
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Register for HR21
HR21 online registration and two-factor authentication (2FA) ensures we provide secure access to users
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Request access HR reports (Webfocus)
Apply to access HR reports (WebFocus) in HR21
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Request access to CHRIS21
Request access to CHRIS21
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Request Basware password reset
We've all forgotten our passwords, our Systems Support team is here to assist
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Send pay-related documentation
Payroll Services strives to pay in accordance correctly completed timesheets, claim and leave forms as authorised by Managers/delegates - saving time and minimising delays
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Submit invoice(s) for payment
Follow these best practice tips to streamline processing and speed up invoice payments
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Submit your feedback
We value your feedback and enquiries.
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View Invoice payment runs
View your agency's approved invoice - payment run schedule and request an urgent payment
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Voluntary Separation Package
Learn about VSP offers and processes
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What to include on your invoice
Here's how to speed up payments by taking advantage of our Purchase Order/Invoice matching software