FAQ's - Invoices and Payments
Use these FAQs for answers to frequently asked questions
Our Accounts Receivable teams create, distribute and receipt invoices on behalf of limited SA Government agencies. We provide easy and secure ways to pay invoices and bills.Back to top
How do I query a bill / invoice received?
If your query relates to:
why you have been billed
the service provided
Discuss your concerns with the SA Government agency who billed you. Contact details are displayed in the body of the bill or invoice.Back to top
Have you received my payment?
If you are unsure if your payment has been received, contact Accounts Receivable
To streamline our response to your query, provide the following details:
Date and method of payment
SA Government agency (who billed you)
This information allows our teams to look up the specific details and provide a quick response.Back to top
Why have I received a reminder for an invoice I have already paid?
Tips to put your mind at ease:
If you received your notice within 5 working days from your payment date - please disregard. Our receipting and tax invoice process may have overlapped.
Allow 7 working day for the processing of your payment against the outstanding invoice.
Where a payment has been received without a remittance advice or description identifying the recipient - you may experience delays while we cross reference the payment with the invoice.
If none of the above apply to you - contact Accounts Receivable.Back to top