Your feedback matters to us! If something didn't go as expected, please share so we can make it right. We will acknowledge we have received your complaint within three (3) business days.
Complaints received will be handled in line with DTF Complaint management policy (PDF) and
DTF Complaint management principles (PDF).
Is it a complaint or feedback?
A complaint is an expression of dissatisfaction with the products or services provided by Shared Services SA, where a response or resolution is required.
Feedback is your positive or negative comments about a service or issue, where you don't necessarily want a response from the department.
Please note: Matters concerning the conduct and practice of public officers and public authorities in the South Australian Government, specifically corruption, misconduct and maladministration need to be reported via the Independent Commissioner Against Corruption (ICAC).
What we need if you are making a complaint
- Your name and preferred contact details (you can also make a complaint or provide feedback anonymously, and we will investigate it as far as possible).
- The name of the business unit or the person concerned (if you know it).
- A clear description of your experience, including whether you have previously contacted us.
- Any relevant information about your complaint.
- The action you would like us to take.